Copywriting
for the web, and why it has to be done properly
Too many businesses pay good money to have
a website designed and built, then waste their investment
by supplying their own words, or leaving them to the
techies. The text on your site should:
● Be
clear, simple and easy to follow.
● Separate
you from your competition (market positioning), instead of making the same vague
claims as everyone else ("putting the customer first" etc).
● Be
designed with the reader in mind - people skim-read
websites even more than they do printed literature, so
the message must FLY off the page.
● Persuade
your prospects to BUY, or at least make contact
with you.
Many small businesses still fill their sites
with outdated brochures and annual
reports, or so-what
information which gives the visitor very little reason
to make contact. There is so much more they could
be doing!
Chris Newton Communications
works with specialist web designers and web builders - chosen according to your needs and budget - to produce websites that work as an integral
part of your marketing.
Some
websites I've had a hand in
Typically, advising on content and researching,
writing and editing the copy:
www.csdmfundraisingdirectors.co.uk
Design: in house
www.brandwells-construction.co.uk
Design: Wiltshire Associates
www.mobex.co.uk
Design: in house
www.memoirsbooks.co.uk
Design: Wiltshire Associates
www.authenticadventures.co.uk
Design: Ginspire
www.centralcompressors.co.uk
Design: Urban Element
www.woodchesterkitchens.co.uk
Design: Perceptive Business Solutions
www.pnplastics.co.uk
Design: in house
www.macontrols.com
Design: in house
www.greengourmet.co.uk
Design: in house
countryside
pages, National Trust Wessex Region
Design:
National Trust
www.firecall.ltd.uk
Design: WSI
www.thetreesurgery.com
Design: Coast
Design
www.friendsofbristoleye.org
Design: Virtually
Framed
www.minchfolkclub.org
Design: Virtually
Framed
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SEARCH
ENGINE OPTIMISATION COPYWRITING
If you're using no other tool for
directing people to your site (eg emails,
printed mailers, PR, advertising) you'll get
very few hits without search engine
optimisation (SEO). A few
basic key points:
● Start by identifying your most
valuable key phrases - those your customers are
'Googling' that do NOT apply equally to your competitors - otherwise you'll be
overwhelmed by the big boys.
● Ensure
your text uses your key phrases
frequently (but don't be tempted to write gobbledegook - the web
crawlers will spot it and downrank the
site).
● Use your key phrases
as often as realistically possible in links,
headlines, bullet points, opening paragraphs
and tags as well as in the body text.
● The
words can't do the job on their own - in
particular, there are few things as
important in SEO as the number of links from
other sites to yours.
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You
wouldn't invest thousands in an exhibition stand, then
get your kids to do the words and pictures - so why pay
for a professional website and fill it with
amateur content?
12
tips for website
common sense
1
Are you clear about what your
website is actually for? Is it a shop window for your
goods and services? An on-line shop? A way of building your
credibility as an expert in your field? Is it for
generating leads? Handling fulfilment? The role
your site plays in your business will determine the
approach you should take.
2 If you were running a shop, you'd
want visitors to find it easy and inviting to enter and
look around, pleasant and convenient to spend time in and well-stocked with interesting and useful
items. And when they'd spent a few minutes
looking, you'd want them to feel ready to buy from
you. That's how you should think of your website.
You want what marketing types call a 'sticky' site - one
people will stay on for some time instead of quickly
going back to Google.
3
Don’t allow over-creative
designers or ‘techies’ to make your website too
clever for the job it has to do – communicating
clearly, simply and QUICKLY with your audience.
You wouldn't obstruct visitors to your shop by installing a musical turnstile blowing soap
bubbles, so why put a silly flash
intro in their way?
4
Explain right up front on the home page who you
are, what you do and whether you can help them - don't
get all enigmatic, and don't force visitors to
click through several pages to work it
out, because they won't bother. And on each page, get to
the
point immediately - don't expect people to read
down to find out what your message is.
5
See that navigation is as easy
and instinctive as possible. Links should be clear
and obvious, and go where they say they're going.
Avoid 'click here' links - the visitor will have
to read the words around the link to understand what it
is.
6
You know when you're on a website
that's trying to do too much when your eye darts this
away and that, leaving you with no clear idea where to
go next. Keep every page simple (not necessarily
short, but simple). Make sure the information
flows logically from heading to subhead and from
paragraph to paragraph. Newspapers are still the
best model - remember they got where they are today
through evolution.
7 Content is the most important
element in getting good search engine rankings, so
include plenty of relevant material relating to the key
search words for your business.
8 To make sure your web content
- the text,
pictures and other material - is as interesting and as easy to
read and follow as possible (as well as being search
optimised), talk to Chris
Newton Communications.
9
Include information that will be
of real use to the visitor – industry news, diary dates, lists of events etc – so that they will save you in their
‘favourites’ and come back for more. Offer free downloads -
publications, reports, reference material - as incentives to
revisit the site.
10 Don't
overlook those all-important 'calls to action'.
Remind
people on each page, in the context of the page, what
your company can do for them, then invite them to get in
touch.
11
Encourage visitors to interact
with your site - get them to respond to questionnaires,
comment on topical matters or enter competitions.
BUT don't ask them to fill in a detailed contact form
before they can get anything useful from your site - you
will turn away more people than you will 'capture'.
12
Provide plenty of links to other
sites which will be of interest to your customers - and
do what you can to get relevant
organisations with well-visited sites to include a link to
yours.
and finally (13):
Promote the site properly to make
sure people actually visit it!
(I can help here too).
"Let's
print out our website and post copies to all our customers
to show them what an up-to-the-minute company we
are" - from the comedy series 'Absolute Power', BBC Radio 4
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